Stage 1
Aug 25, 2023

Measure what matters

Drive leading behavioral indicators for customer success.

About this session

Product Design is a growing industry in need of constant improvement of the conditions that place and keep the user at the center. This session gives you insights into how to inspire and establish organization-wide systems and practices to bridge technology, data, and design to work from the same metrics for customer success. Customers want easier-to-use and more personalized services than ever before which require the right balance between pushing the envelope with technology and getting the customer value right. We need to think a lot more about what we are doing as well as how we might do it in a way that helps teams and customers feel great about the experiences we create.

Topics: Product Love stories, Leadership, Creativity, Design Strategy, Design Thinking, Culture, Innovation.

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