Workshop 2: The Psychology of AI User Experiences
Design AI features people trust, adopt, and value—using behavioral science
About this session
About this webinar
Every app, feature, or workflow you touch will soon (or already does) include AI. But what separates AI that delights from AI that feels creepy or irrelevant? Behavioral science reveals when, how, and for whom AI truly enhances value.</p><p id="">In this interactive session, we’ll explore the behavioral insights behind user trust, mental models, emotion, and decision-making when using AI products..
Through real-world examples and hands-on exercises, you’ll learn how design choices—from phrasing prompts to managing expectations—can make or break the user experience.
You’ll walk away with a behavioral blueprint for designing more effective, engaging and ethical AI experiences.
We’ll explore questions like:
- Should AI even be part of this experience?
- What mental models help users make sense of AI products?
- What builds trust — and what breaks it?
- How “human” should AI feel?
- How do we frame AI so users understand its value?
- What are the risks of badly designed AI features?
- Join us for an inspiring session that will stretch your UX muscles and leave you with practical insights to take back to your team.
